At Rodgerr.online, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a flexible and customer-friendly refund and return policy. Please review the following terms and conditions to understand how to return or exchange items.

1. Returns within 30 days of delivery

We accept returns on most items purchased through Rodgerr.online, provided that:

• Items are returned within 30 days from the date of delivery.
• The items must be in original condition, unworn, unwashed, and with all tags and packaging intact.
• Items that are damaged, altered, or show signs of wear are not eligible for returns.
• Non-returnable items include gift cards, final sale items, and undergarments for hygiene reasons.

2. How to Initiate a Return

To start the return process, follow these steps:

1. Contact Us
   Email us at [email protected] or call us at Tel: +1 662-304-8426 within the 30-day return window. Provide your order number, the item(s) you wish to return, and the reason for your return.

2. Receive Return Instructions
   Once we receive your request, we will send you detailed instructions on how and where to ship the returned item(s). Please note that the customer is responsible for return shipping costs unless the item was defective or incorrect.

3. Pack and Ship
   Pack the item securely in its original packaging and ship it back to the address provided. We recommend using a trackable shipping method to ensure your return reaches us safely.

3. Refund Process

Once your return is received and inspected, we will process your refund. Here’s how it works:

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. You will be notified via email once the inspection is complete.
• Refund Approval: If the return is approved, the refund will be issued to the original payment method (PayPal or Payoneer) within 30 business days.
• Refund Amount: The refund will include the cost of the item(s) returned, but shipping fees ($6.99) are non-refundable unless the return is due to an error on our part (such as receiving the wrong or defective item).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, we sincerely apologize for the inconvenience. Please contact us immediately within 30 days of receiving your order. We will work quickly to resolve the issue by offering:

• A replacement item at no additional cost, or
• A full refund, including original shipping costs.

Please provide a photo of the damaged or incorrect item when contacting our customer service team to expedite the process.

6. Return Shipping Costs

• Customer’s Responsibility: You are responsible for the cost of return shipping, unless the item is damaged or incorrect.
• We recommend using a shipping service with tracking information to ensure safe and timely delivery of your return.

7. Late or Missing Refunds

If you haven’t received your refund after 30 business days, please:

1. Check your payment account: Sometimes it takes a few business days for the refund to post.
2. Contact your payment provider: Processing times can vary depending on your bank or payment provider.
3. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected] for further assistance.

8. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Items marked as Final Sale
• Undergarments and intimate apparel (for hygiene reasons)

9. Contact Information

If you have any questions or need further assistance regarding our Refund and Return Policy, please don’t hesitate to get in touch with us:

• Address: 13 E Main St, Richmond, VT 05477, US
• Phone: Tel: +1 662-304-8426
• Email: [email protected]
• Business Hours: Monday – Saturday: 09:00 am – 09:00 pm (Closed on Sundays)

Thank you for shopping with Rodgerr.online! We are committed to ensuring a smooth shopping experience and appreciate your understanding of our policies.